When a Chromebook issue happens, observe who is affected: everyone or just one or very few students. The rare times when it’s everyone, you will probably experience it yourself or your students will make a collective groan.
User errors can make any device appear it has issues, and a Chromebook is no different. Good news for schools who have adopted Chromebooks — the fix is easier than you think. What I am about to share is so simple that once you teach this to your students and they follow through, most of them will have successfully fixed the issue on their own without alerting the teacher or Tech Department.
When a Chromebook issue happens, observe who is affected: everyone or just one or very few students. The rare times when it’s everyone, you will probably experience it yourself or your students will make a collective groan. When everyone is experiencing the same issue, this is not something you or your students can fix on the spot. This calls for reporting the issue to your school or district technology team to begin troubleshooting or wait it out for a few minutes to see what happens.
When it’s just one or very few students, I have a solution that rarely fails. My secret is followed by situations to explain how I know this. My solution: Restart the Chromebook. But I mean, really Restart the Chromebook. Skipping a Restart and trying other things will waste time and probably result in a Restart anyway.
Let’s be clear on the difference between a Restart and a Sleeping Chromebook. The difference in this case is one will fix the problem and the other will not. After a Restart, the student is required to login with both the username and password. On the other hand, putting a Chromebook to sleep by (most commonly) shutting the lid, requires the student to only enter a password to return where the student left off. Students prefer Sleep Mode on a daily basis, which is fine. However, every so often or when there is an issue, they need to do a complete shutdown/restart to keep their Chromebook running to its best capabilities.
These are some of the common issues that will be solved when a student simply restarts the Chromebook:
Deep cleaning | When a Restart didn’t work:
In the end, when the fastest means to getting a student back to digital learning is a Restart, simply add this as an exception they can independently perform without permission.
Teachers – Suggested Kincaid IT Course:
Technology Departments – More information the G Suite Domain: